Frequently Asked Questions
Getting Started
How to create an account?
What if I forgot my password?
What is two-step Passcode?
Why do I need to verify my Mobile Number?
We want to provide a safe and secure marketplace for the Epins-gamestore.com community. This extra step to collect and verify your mobile number is necessary to convince us you are a real person who will not commit fraud or scam in our webstore
We keep your mobile number and your private information secured and confidential and will not spam you. We may occasionally contact you through your mobile number when we detect suspicious activities on your account or when we need to confirm a transaction you made.
Reward Points
Who is eligible to collect Reward Points?
Registered users of egspay.com will be able to collect Reward Points with every purchase. Please make sure you are login when making your purchases to ensure your Reward Points are collected.
I already made my purchase as a guest. Can I still collect Reward Points?
No, you will need to login first before making any transaction to earn Reward Points.
How do I collect Reward Points?
You will receive Reward Points for every transaction using any payment methods, except when you redeem a product with Reward Points. The amount of Reward Points received will depend on the amount spent on the transaction. You can also get Reward Points from promo codes during online or offline events.
- Each 50 Points can be redeemed for ₱50.00.Pesos
- For example, each ₱50.00 spent for your order will earn 50 Reward Points.
How To Spend Reward Points?
You can use points in your reward balance as discount for your future purchases at our store. Please note that redeeming to cash is not allowed.
Spending points is very easy. You must be logged in and simply add the desired product to your cart. Go to the Cart page and use the slider on the right hand side to adjust the points amount you wish to use. This will adjust your order total as you move the slider. When satisfied, you can proceed to checkout.
- Each 50 Points can be redeemed for ₱50.00. Pesos
- Each 50 Points can be redeemed for ₱50.00. Pesos
How my Reward Points can be managed?
Reach 1 Reward Points to start using your balance for your purchase.
A transaction will expire after 365 days since its creating date.
View transaction history to follow when the transaction expires.
Will my Reward Points expire?
NO, the Reward Points you accumulate have no expiration date and will remain in your registered account until you use them.
Digital Email / SMS Text Delivery
How Does Digital Email / SMS Text Delivery Work?
We offer Digital Email Delivery to our loyal buyers and some first time buyers. If your order is in "review" status, this means it is being manually reviewed and will be realeased as soon as possible.
This varies by time of day, order size, and other variables.
We will send your Game Pins Through Email address or sms text msg.
How Do I Retrieve My Redeem Game Pins?
If your email client blocked our standard redeem code email or you accidentally deleted the email, there is an alternate method to view your code(s). This way you will be able to see your redeem code at your convenience.
Log in
Visit epins-gamestore.com and log into your account. Once logged in, you will be at the account dashboard. You will see your recent orders on this page. To view the game pins for your order, Click "Transaction History." This will appear your order details.
Game Pins Replacement/Refund?
We
have a 100% Guarantee that the digital game pins you purchase will be
exactly as described on our website and in 100% working order. Due to
the nature of a game card business, if you need a refund, we will do
everything we can to verify the code is unused and issue you a refund.
If we are unable to verify the card is unused, we will not be able to
issue any refund.
E-Wallet Credits Balance
What is E-Wallet Credits Balance?
E-Wallet Credits are a virtual currency you can use to buy Game Credits, Mobile Recharge Load and utilities & services in Epins-gamestore.com
With the new revamp of Epins-gamestore.com, Epins Gamer members account balance will be in
E-Wallet Credits.
All payments will be converted into E-Wallet Credits automatically by our system.
E-Wallet Credits conversion is based on the rate below:
For eg: Topup $1 USD for 50 Credits, after payment your 50 Credits balance is equal to $1 USD, the 0% of credits will add for fee when you make a payment using our E-Wallet.
Payment Method Guide
Globe / TM (Load Payment)
How to Add Credits at Globe / TM
STEP 1,
Log-in to your EGSPay Account, Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Globe / TM Payment Method and Click Continue button to proceed.
STEP 4,
Input your 10 digits Globe / Tm mobile number to continue
STEP 5,
You will receive a confirmation code via SMS. By entering the
confirmation code, you will be subscribed to this app and your mobile
number will be charged.
Transaction Failed or Missing Order Status,
1. ERROR Message: Oh no! Subscriber is already Subscribed.
ANSWER:
Just text STOP and Send to 21580622 after making the text, you can make another purchase using Globe / Tm mobile number. If the Error persists text STOP ALL and send to 8778 and repeat your transaction on our website.
2. ERROR Message: Unable to proceed with transaction, Contact Globe Customer Care (VAS Block)
If you are unable to proceed with transaction, Please contact Globe Customer Support.
ANSWER:
Call Globe Customer Care Support, using mobile number, Dial 211
Talk to Globe Customer Care Support and request UNBLOCKING your VAS Number.
Gcash Payment
How to Add Credits at GCASH
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Gcash Payment Method and Click Continue button to proceed.
STEP 4,
Input your GCash mobile number to continue
STEP 5,
Enter Authentication Code sent to your GCash number.
STEP 6,
Login with your GCash 4-digit PIN to complete transactionLogin with your GCash 4-digit PIN to complete transaction.
GrabPay Payment
How to Add Credits at GrabPay
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select GrabPay Payment Method and Click Continue button to proceed.
STEP 4,
Input your GrabPay mobile number to continue
STEP 5,
Enter the 6-digit code we sent to GrabPay mobile number to Proceed.
Coins.Ph Payment
How to Add Credits at Coins.PH
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Coins.Ph Payment Method and Click Continue button to proceed.
STEP 4,
Select preferred payment method, Choose Pay with Coins.ph or Pay with Bitcoin.
STEP 5,
Sign In with your Coin.ph account and make a payment to Proceed.
7-Eleven Payment
How to Add Credits at Seven Eleven
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Seven Eleven (7-11) Payment Method and Click Continue button to proceed.
STEP 4,
Click the button below to have the deposit instruction emailed to your. For over-the-counter Payment, you need to link contained in the instruction to validate your payment. You may also view the instruction online but save/print/bookmark it for your future reference
STEP 5,
Check your email address if you recieve with DragonPay Payment notification email once your recieved it go to near seven eleven store and presents/provide the email reference number you recieved from DragonPay emailed.
Remittance Center Payment
How to Add Credits at Remittance Center
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Remittance Center Payment Method and Click Continue button to proceed.
STEP 4,
Click and Select option you want to choose on the list of Remittance Center payments, then select to Proceed.
STEP 5,
Check your email address if you recieve with DragonPay Payment notification email once your recieved it go to near Remittance Center and presents/provide the email reference number you recieved from DragonPay emailed.
PayMaya Payment
How to Add Credits at PayMaya
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select PayMaya Payment Method and Click Continue button to proceed.
STEP 4,
You can choose which Payment of PayMaya you want to Select, It's either Pay with PayMaya, Scan to Pay with QR-Code and Pay with Credit / Debit Card.
STEP 5,
Sign In with your Account on PayMaya App and make a payment to Proceed.
At this time, you can select the "Pay with debit or credit card" option in grey just below the PayMaya Credit/Debit Card login.
This will enable to you to enter your credit card details without loggin into PayMaya. Once complete, sent the payment and your order will be submitted.
For
some of our loyal customers, a credit card option will appear on the
checkout page where you can easily submit a credit card payment without
going offsite.
Note:
Strictly We do not tolerate any aspect of fraudulent activity to our
webstore and you must submit verification details if you are new
created account or you are using different account information.
Online Banking Payment
How to Add Credits at Online Banking
STEP 1,
Log-in to your EGS Account
Epins-gamestore.com
Then, select E-Wallet.
STEP 2,
Click Add Credits Button to reload Payment Method page.
STEP 3,
Select Online Banking Payment Method and Click Continue button to proceed.
STEP 4,
Click and Select option you want to choose on the list of Online Banking payments, then select to Proceed.
STEP 5,
Sign In to your Bank Online account and make a payment, Once it complete you will be redirect to Successful page.
Redeem Game Credits
How to Redeem Steam Wallet Code
How to Redeem Steam Wallet Code
STEP 1,
Go to HERE and sign in if you aren't already. You will need to Create a Steam account if you do not already have one.
STEP 2,
Once logged into Steam, please enter your unique Wallet code that you received into the “Steam Wallet Code” field.
STEP 3,
Click "Continue" to redeem the credit onto your account. Note: If you have never used Steam Wallet credit on your account, you may be prompted to enter your current address to determine the correct currency.
STEP 4,
The value of the Steam Wallet code will be added to your account's Steam Wallet balance. The current available balance will be listed in the upper right hand corner next to [Your username]'s Account.
How to Redeem Garena Shells
How to Redeem Garena Shells
STEP 1,
Go to HERE and sign in if you aren't already. You will need to Create a Garena account if you do not already have one.
STEP 2,
Once logged into Garena, please enter your unique Garena Prepaid Card Password that you received into the “Garena Prepaid Card Password” field.
STEP 3,
Click "Confirm" to redeem the credit onto your account. You can also gift it to your friend using their Garena username account.
STEP 4,
The value of the Garena Shells credit will be added to your account's Garena balance. After you successful redeemed.
How to Redeem Gameclub Ecoins
How to Redeem Gameclub Ecoins
STEP 1,
Go to HERE and sign in if you aren't already. You will need to Create a Gameclub account if you do not already have one.
STEP 2,
Once logged into Gameclub, Enter your e-Pin / Prepaid Card Number with Password, then Submit.
STEP 3,
Click "Submit" button to redeem the credit onto your account.
STEP 4,
The value of the Ecoins credit will be added to your account's Gameclub balance. After you successful redeemed.
How to Redeem PlayPark Credits
How to Redeem Gameclub Ecoins
STEP 1,
Go to HERE and sign in if you aren't already. You will need to Create a PlayPark account if you do not already have one.
STEP 2,
Once logged into PlayPark, Enter your e-Pin / Card Serial Number Code with Password, then Submit.
STEP 3,
Click "TOPUP" button to redeem the credit onto your account.
STEP 4,
The value of the PlayPark credit will be added to your account's PlayPak balance. After you successful redeemed.