Frequently Asked Questions
How to create an account?
What if I forgot my password?
What is two-step Passcode?
Why do I need to verify my Mobile Number?
We want to provide a safe and secure marketplace for the Epins-gamestore.com community. This extra step to collect and verify your mobile number is necessary to convince us you are a real person who will not commit fraud or scam in our webstore
We keep your mobile number and your private information secured and confidential and will not spam you. We may occasionally contact you through your mobile number when we detect suspicious activities on your account or when we need to confirm a transaction you made.
How To Earn Reward Points?
Points will be added to your reward balance after you take certain activities. For example, every time you make a purchase you will earn points based on the price of products purchased.
- Each 50 Points can be redeemed for ₱50.00.Pesos
- For example, each ₱50.00 spent for your order will earn 50 Reward Points.
How To Spend Reward Points?
You can use points in your reward balance as discount for your future purchases at our store. Please note that redeeming to cash is not allowed.
Spending points is very easy. You must be logged in and simply add the desired product to your cart. Go to the Cart page and use the slider on the right hand side to adjust the points amount you wish to use. This will adjust your order total as you move the slider. When satisfied, you can proceed to checkout.
- Each 50 Points can be redeemed for ₱50.00. Pesos
How my Reward Points can be managed?
Reach 1 Reward Points to start using your balance for your purchase.
A transaction will expire after 365 days since its creating date..
View transaction history to follow when the transaction expires.
Digital Email / SMS Text Delivery
How Does Digital Email / SMS Text Delivery Work?
We offer Digital Email Delivery to our loyal buyers and some first time buyers. If your order is in "review" status, this means it is being manually reviewed and will be realeased as soon as possible.
This varies by time of day, order size, and other variables.
We will send your Game Pins Through Email address or sms text msg.
How Do I Retrieve My Redeem Game Pins?
If your email client blocked our standard redeem code email or you accidentally deleted the email, there is an alternate method to view your code(s). This way you will be able to see your redeem code at your convenience.
Visit epins-gamestore.com and log into your account. Once logged in, you will be at the account dashboard. You will see your recent orders on this page. To view the game pins for your order, Click "Transaction History." This will appear your order details.
Game Pins Replacement/Refund?
have a 100% Guarantee that the digital game pins you purchase will be
exactly as described on our website and in 100% working order. Due to
the nature of a game card business, if you need a refund, we will do
everything we can to verify the code is unused and issue you a refund.
If we are unable to verify the card is unused, we will not be able to
issue any refund.
E-Wallet Credits Balance
What is E-Wallet Credits Balance?
E-Wallet Credits are a virtual currency you can use to buy Game Credits, Mobile Recharge Load and utilities & services in Epins-gamestore.com
With the new revamp of Epins-gamestore.com, Epins Gamer members account balance will be in
All payments will be converted into E-Wallet Credits automatically by our system.
E-Wallet Credits conversion is based on the rate below:
For eg: Topup $1 USD for 50 Credits, after payment your 50 Credits balance is equal to $1 USD, the 0% of credits will add for fee when you make a payment using our E-Wallet.